مشاكل في الشحن
ومشاكل مع البائع
اخطاء مصنعية لم يعترف بها الشركة

Risposta del fornitore:
1 The fee proposed by this customer has no relation to us because we are only responsible for domestic shipping to his warehouse. As for his transportation to his country, we are not responsible for that cost
2 Due to the extra charges at the customer's warehouse, we also paid an additional entry fee for this goods.
3 We have already sent the cubic volume of this product to the customer after it was shipped, and explained to them that if they felt it was not suitable, they could return the product. However, they did not return it to us and continued to send it to their country. Any costs incurred are not our responsibility.
Any costs incurred are not our responsibility.
Therefore, raising this issue on September 17th for goods shipped in June is very irresponsible. If you really don't accept it, we could have offered a return option at that time. Customers can always calculate the shipping cost to their country for their goods, rather than bringing this up now
19 Oct 2025